This privacy policy aims to address concerns regarding the usage of ‘Personally Identifiable Information’ (PII) online. PII, as defined in US privacy law and information security, refers to information that can identify, contact, or locate an individual on its own or when combined with other data. It is crucial to carefully read our privacy policy to gain a comprehensive understanding of how we collect, utilize, protect, or handle your Personally Identifiable Information in line with our website practices.

What information do we collect from VoicesUS visitors?
When you register or place an order on our site, you may be required to provide your name, email address, or other details to enhance your user experience.

When is information collected?
Information is gathered when you register, place orders, subscribe to newsletters, fill out forms, use Live Chat, or input information on our site.

How is your information used?
The information collected is utilized for personalization, improving website services, addressing customer service requests, facilitating transactions, sending order-related emails, and post-correspondence follow-ups (live chat, email, or phone inquiries).

• To customize experiences and deliver content and products based on user preferences.
• To enhance our website for better service.
• To address customer service needs promptly.
• To efficiently process transactions.
• To send periodic emails about orders or other products/services.
• To follow up after correspondence (live chat, email, or phone inquiries).

How is your information protected?
Our website undergoes regular security scans to identify and address vulnerabilities, ensuring a secure browsing experience.

We employ routine Malware Scanning.

Personal information is securely stored, accessible only to a limited number of authorized individuals. Sensitive/credit information is encrypted using Secure Socket Layer (SSL) technology. Transactions are processed through a secure gateway provider and not stored on our servers.

Do we use ‘cookies’?
Yes, we use cookies to enhance user experience, remember preferences, and gather data on site traffic and interaction for future improvements.

Cookie usage objectives:
• Understand and save user preferences for future visits.
Users can choose to receive cookie alerts or disable cookies through browser settings.

Consequences of disabling cookies:
Disabling cookies may affect the efficiency of certain site features.

Third-party disclosure
We do not trade, sell, or transfer Personally Identifiable Information to external parties.

Third-party links
Our website does not feature or endorse third-party products or services.

Google
Google’s advertising requirements are in accordance with their Advertising Principles to ensure a positive user experience. Learn more at: https://support.google.com/adwordspolicy/answer/1316548?hl=en

Google, a third-party vendor, utilizes cookies to serve ads based on user visits to our site. Users may opt-out of Google’s DART cookie via the Google Ad and Content Network privacy policy.

Implemented measures:
• Demographics and Interests Reporting

We, along with third-party vendors like Google, use cookies for analytics and ad service functions related to our website.

Opting out:
Users can set preferences for Google advertising via the Google Ad Settings page or opt out using the Network Advertising Initiative Opt Out page or Google Analytics Opt Out Browser add-on.

California Online Privacy Protection Act
CalOPPA mandates websites and online services to post a privacy policy. It applies to entities collecting Personally Identifiable Information from California consumers. – Learn more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

Under CalOPPA:
Users can visit our site anonymously, and our privacy policy is prominently linked on our home page or the first significant page after entering our site.

Changes to the privacy policy are communicated through our Privacy Policy Page, and users can modify personal information by logging into their accounts.

Notification of policy changes:
• On our Privacy Policy Page

Personal information modifications:
• By logging in to your account

Handling Do Not Track signals:
We respect Do Not Track signals, refraining from planting cookies or using advertising when a DNT browser mechanism is active.

Third-party behavioral tracking:
Our site does not permit third-party behavioral tracking.

COPPA (Children Online Privacy Protection Act)
We do not target children under 13 years old with marketing and comply with COPPA regulations.

We do not specifically market to children under 13 years old.

Fair Information Practices
These principles are fundamental to US privacy law and have influenced global data protection laws. Adherence to these principles is crucial to safeguard personal information.

Responsive action to data breaches:
In case of a data breach, affected users are notified within 1 business day via email and in-site notifications.

The Individual Redress Principle ensures individuals have enforceable rights against non-compliant data collectors and processors, allowing legal recourse.

CAN SPAM Act
This law regulates commercial email, offering recipients the right to opt out. Penalties for violations are outlined.

Email collection purposes:
• Responding to inquiries, processing orders, providing updates, and marketing.

Compliance with CANSPAM:
• Honest subject lines and email identification as advertisements.
• Inclusion of business/site headquarters’ physical address.
• Monitoring third-party email marketing services for compliance.
• Quick processing of opt-out/unsubscribe requests.
• Providing an unsubscribe link in each email.

To unsubscribe, users can follow instructions at the email’s bottom or email us at info@voicesus.co.uk for prompt removal from correspondence.

Contact Us
For any questions about this privacy policy, contact us at info@voicesus.co.uk

Last Edited on 23rd January 2024